Policy Index
2. Cancellation & Refund Policy
1. Subscription Cancellation
How to Cancel: You may cancel your MACENZA subscription at any time directly through the Customer Operations Dashboard or by emailing our billing support team at info@macenza.com.
Effective Date: Upon cancellation, your subscription will remain active until the end of your current paid billing cycle (monthly or annual). You will continue to have access to your workspace and employee data during this time.
No Auto-Renew: Once cancelled, your credit card, netbanking, or UPI mandate will not be charged for the next billing cycle, and your account will automatically downgrade or freeze at the end of the term.
2. Refund Eligibility
Standard Subscriptions: Due to the immediate provisioning of server resources and software access, subscription fees (both monthly and annual) are generally non-refundable once paid.
Billing Errors: If you believe you have been billed in error or charged twice for a single transaction, please notify us within 48 hours of the transaction. If validated, we will process a refund for the erroneous transaction.
Service Disruptions: If MACENZA experiences a prolonged, unscheduled server outage exceeding 48 consecutive hours that prevents you from using the system, you may be eligible for a pro-rata refund or credit for the affected period, at our sole discretion.
3. Refund Processing Timeline
Method: Approved refunds will be credited back to the original payment source (Credit/Debit Card, Netbanking, UPI, or Wallet) used at the time of purchase. Payments processed through Razorpay will be refunded through the Razorpay API network.
Timeframe: Once initiated by MACENZA, it typically takes 5 to 7 business days(excluding weekends and bank holidays) for the refund to reflect in your bank account or card statement, depending on your financial institution's processing times.
3. Pricing Policy
MACENZA offers clear, transparent subscription options tailored to the size and needs of your organization. All subscription rates are excluding applicable taxes (such as 18% GST for Indian entities). Organizations can start with a 3-day free trial (availed once per email/organization) before transitioning to a paid monthly or yearly plan.
1. Subscription Rates & Limits
| Plan Level | Monthly Rate | Yearly Rate (10% Off) | Max Seats | Included Modules |
|---|---|---|---|---|
| Growth | $6 / mo | $64 / yr | 50 Employees | Directory & Profiles, Attendance & Leave, Projects & Tasks, Policies, Notices, Holiday Mgmt, Workspace Settings |
| Professional | $20 / mo | $216 / yr | 200 Employees | Everything in Growth + Asset Management, Automatic Payroll Calculation, AI Assistant |
| Enterprise | $30 / mo | $324 / yr | 500 Employees | Everything in Professional + AI Recruitment Portal, AI Video Interviews, ATS Resume Screening, Slack Integration |
2. Taxes and Duties
For businesses registered in India, Goods and Services Tax (GST) at the rate of 18% will be applied at the time of invoicing. Customers claiming input tax credit (ITC) must provide their valid GSTIN (GST Identification Number) and corporate billing address at the time of registration or checkout.
4. Shipping and Delivery Policy
MACENZA is a cloud-based Software-as-a-Service (SaaS) application. Since we provide digital services and software subscriptions, there are no physical goods or shipping logistics involved.
1. Delivery Mode
All MACENZA HRMS platform features, modules, databases, and administrative consoles are delivered entirely online over the internet. No physical CD/DVD, manuals, hardware, or printed materials will be shipped to your billing or physical address.
2. Delivery Timeline
Immediate Instance Setup
Upon successful transaction authorization via our payment gateway (Razorpay), your business account and tenant database instance will be provisioned automatically.
Activation Email Onboarding
Within 24 hours (usually within 5 minutes) of payment approval, an onboarding confirmation and account activation email will be sent to the corporate email address provided during checkout. This email will contain your dedicated subdomain URL and login credentials.
3. Delivery Verification & Failures
If you do not receive your activation email or database access link within 24 hours of successful transaction completion, please contact our support desk at info@macenza.com or call +91 9414660123.
5. Contact Us Details
For inquiries, cancellation support, billing errors, or technical questions, please contact our support office:
MACENZA
Registered Office
Support Email
Hotline